ADHD brains aren't good at doing that, but you can build a system to do it for you.ĭavid Allen's classic book, Getting Things Done, provides the perfect blueprint for getting organized. I asked people on LinkedIn to share their best tips for managing distractions and received some great advice.Ĭustomer service professionals need to keep track of a million little details. Take Breaks: Recharge by taking regular breaks. Rotate Tasks: Move to different tasks throughout the day to avoid zoning out. Get Quiet: Find a quiet space to work on tasks that require concentration. Reduce Notifications: Turn off unnecessary phone and computer notifications.Ĭlear Clutter: Keep a clean workspace to make it easy to find things. Here are just a few examples of how I do this: This is a huge challenge for anyone, let alone people with ADHD.įortunately, many of these distractions can easily be reduced or eliminated. Our computers flash pop-ups and our phones beep and buzz all day. Multiple customers vie for your attention. The world of customer service is full of distractions. You can use this step-by-step guide to create a vision for your organization.Ĭonsciously reducing and avoiding distractions can be a game-changer. Incredible things happen when everyone is focused on the same goal. Visions can be even more powerful for teams or entire organizations. The goal is to receive that same feedback from a real customer. It's a fun exercise where you imagine a customer was so delighted with your service that they wrote you a thank you letter. Think of it as your overall intent when serving a customer.įor example, my vision is "Your Service Culture Guide." My clients come to me because they want to develop a customer-focused culture, so I always keep in mind that I'm there to guide them on their journey.Īs an individual, you can create your own vision by completing the Thank You Letter Challenge. Nothing helps me focus on the right things better than a vision.Ī vision acts as a compass to always point me in the right direction and get me back on course when I start to lose focus. Here are five tips that work well for me. While ADHD is still very present in my life today, I've learned some techniques that have helped me thrive. In grade school, I frequently got in trouble for disrupting the class and was a master procrastinator when it came to homework. This was a huge challenge for me when I was growing up. I have combined-type ADHD, which means I naturally struggle with both attention and hyperactivity. You can read more about ADHD and common symptoms here. Hyperfocus (this makes it hard to notice your surroundings) Many common ADHD symptoms spell danger for someone who works in customer service: All of that gets a lot harder when you have ADHD.ĪDHD stands for Attention Deficit Hyperactivity Disorder. It requires a lot of focus, calm nerves, and the ability to work through multiple distractions. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites.
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